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Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Contact our support team.
Use the Contact page form, in-app chat when signed in, or email hello@tkteats.com. Include your booking ID if the question is about an order so we can resolve it in one thread.
We aim to reply within one business day for general inquiries and faster for active bookings. For urgent day-of issues, use chat or phone if provided in your confirmation email.
Property managers and brands can use partners@tkteats.com. Press and content collaborations should mention “Media inquiry” in the subject line so routing is automatic.
TheKitchenTable operates nationwide with a strong chef network in Colorado and other major metros. Headquarters mailing address appears on invoices and legal pages for official correspondence.
Sign in and open your dashboard requests or orders list. Status updates appear as chefs respond, send quotes, or confirm dates; you can also use the in-app thread tied to each booking.
Message support or your chef as early as possible—ideally more than twenty-four hours before service. Same-day changes depend on chef availability and may adjust pricing if guest count or menu scope changes.
After a booking moves forward, use the order or request chat inside your account. That keeps menu notes, allergies, and arrival instructions in one searchable thread for you and the chef.
Major cards are accepted through our secure checkout. You are charged according to the milestone your chef and quote use—typically after you accept an offer or confirm a scheduled service, never before terms are clear.